Privacy Policy jibets
jibets is committed to maintaining the confidentiality and security of every member's personal data. This Privacy Policy explains how we collect, use, store and protect your information in line with international data protection standards.
Why Your Privacy Matters to Us
jibets is an online gambling platform operating under international licensing, offering online slots, live casino, sports betting and 4D lottery services to players in Malaysia. To us, member trust is the foundation of everything — and that trust begins with transparency about how we handle your personal data.
This Privacy Policy applies to all users who register an account, use our services or browse the jibets website. By registering an account or using this platform, you agree to the terms set out in this document. We encourage you to read this policy in full and carefully.
Should there be any material changes to this Privacy Policy in the future, we will notify members through appropriate channels. The effective date of this document is shown at the bottom of this page.
This Privacy Policy is written in Malay and English. In the event of any inconsistency between the two versions, the Malay version shall serve as the primary reference for users in Malaysia.
Privacy Policy Contents
jibets Data Protection Principles
Six core principles that guide us in managing the personal data of every jibets member.
Absolute Confidentiality
Your personal information — including your full name, identification card number (MyKad), email and mobile phone number — is stored in systems protected by multiple layers of passwords. Only authorised staff are permitted to access it.
Advanced Encryption
All data transmitted between your device and jibets servers is encrypted using SSL/TLS protocols. This ensures that information such as account details and transaction records cannot be accessed by unauthorised parties.
No Data Selling
jibets has never and will never sell, rent or transfer members' personal data to any third party for marketing purposes without your explicit consent. Your data is not our business commodity.
User Control Rights
You have the right to access, correct or request deletion of your personal data at any time. Any data review requests can be submitted directly through our customer support channel, which operates 24/7.
Purpose-Limited Collection
We only collect data necessary for the stated purposes — account registration, identity verification, deposit and withdrawal processing, and improving the user experience. No excess data is collected.
Licensing Compliance
As a platform operating under international licensing, jibets is bound by strict compliance requirements including KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures to protect all parties.
Information We Collect
1.1 Account Registration Information
When you register an account at jibets, we collect the following personal information as part of the identity verification process and licensing compliance requirements:
- Full name as shown on your MyKad or passport
- Identification card number (MyKad) or passport number
- Date of birth — used to verify the minimum age requirement of 21 years and above
- An active email address
- An active Malaysian mobile phone number
- Username and password chosen by you
1.2 Financial and Transaction Information
To process deposits and withdrawals securely, we retain transaction records related to the payment methods you use, including Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay and cryptocurrencies such as USDT, BTC and ETH. Full account numbers or credit card details are not stored directly on our servers.
1.3 Platform Usage and Activity Data
We record platform usage activity for security, service improvement and licensing compliance purposes, including:
- Betting and game history
- Login session times and duration
- IP address and device information
- Communication records with the customer support team
1.4 Cookie and Session Tracking Data
The jibets website uses cookies to ensure a smooth user experience — including maintaining login sessions, saving language preferences and helping us understand platform usage patterns. You can manage cookie settings through your web browser, though some platform functions may be affected if cookies are fully disabled.
How We Use Your Data
Every piece of data we collect has a clear and limited purpose. jibets does not use your data beyond the scope stated in this policy. The following are the main purposes for which your personal data is used:
2.1 Account Operations and Identity Verification
Your registration data is used to open and maintain your jibets account, verify your identity to fulfil KYC procedures, and ensure that only you can access that account. Identity verification is also required to process withdrawals securely, with a typical processing time of between 10 and 45 minutes after verification.
2.2 Payment Processing
Your financial records are used solely to process deposits with a minimum amount of RM20 and withdrawals with a minimum amount of RM100 through the payment methods available on our platform. This data is also required to detect and prevent any fraudulent activity or money laundering.
2.3 Customer Support and Communication
We use your email and mobile phone number to contact you regarding your account, relevant promotions, important security notices and customer support responses. Our support team, which operates 24/7 via live chat and email in Malay and English, requires access to your account information in order to provide accurate assistance.
2.4 Service Improvement and Analytics
Anonymised usage data is analysed to understand usage patterns, identify technical issues and improve the overall jibets platform experience. This analytics helps us offer games, promotions and services that are more relevant to users in Malaysia.
2.5 Legal and Licensing Compliance
As an internationally licensed platform, jibets is required to retain certain records and share certain information with competent authorities when required by law or regulatory directives. This includes compliance with anti-money laundering (AML) requirements and fraud prevention.
Sharing, Storage and Security
jibets will not share, sell or disclose your personal data to any third party for commercial marketing purposes without your explicit consent. Any data sharing is limited to the operational requirements stated below.
3.1 Third-Party Service Providers
To deliver quality services, jibets works with selected third-party service providers — including payment processors, licensed game software providers and cloud infrastructure providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified in the service agreement.
3.2 Legal Requirements
jibets may disclose your personal information if required by law, court order or direction from a legitimate regulatory authority. In such situations, we will notify you where the law permits us to do so.
3.3 Data Retention Period
Your personal data is retained for as long as your account is active and for the period required by applicable licensing and legal obligations after account closure. Financial and transaction records are typically retained for the minimum period set by the licensing authority to ensure full compliance.
3.4 Technical Security Measures
jibets implements multiple layers of technical security to protect your data, including:
- SSL/TLS encryption for all data communications between clients and servers
- Password-protected databases with multiple layers and role-based access controls
- Intrusion detection systems that monitor suspicious activity
- Regular security audits by independent parties
- Two-factor authentication (2FA) available for member account security
Your Rights as a User
jibets recognises your rights as a data subject and is committed to facilitating the exercise of those rights. The following are the main rights you hold regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests can be submitted through our customer support channel.
Right of Rectification
If you find that your personal information is inaccurate or outdated, you have the right to request a correction. Log in to your account or contact customer support.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data. Please note that some data may need to be retained to fulfil licensing and legal obligations.
Right to Withdraw Consent
You may withdraw consent for marketing communications at any time. This will not affect the processing of data required for account operations.
To exercise any of the above rights, contact the jibets customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time in accordance with the applicable licensing requirements.
Updates to This Privacy Policy
jibets reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operations, licensing requirements or applicable laws. Any material amendments will be communicated to members via a notice on the platform or through their registered email.
Continued use of the jibets platform after a change notice is considered acceptance of the updated terms. It is your responsibility to check this page periodically to ensure you remain informed of the latest content of this Privacy Policy.
For any questions about this Privacy Policy or how we handle your personal data, do not hesitate to contact our team. jibets customer support is available 24/7 in Malay and English.
Play with Confidence at jibets
Your personal data is protected. Start a safe and responsible online gambling experience with jibets today.
For individuals aged 21 and above only. Gamble responsibly.